The complete platform
From the first enquiry to the final payment, Gaffer runs the whole job. Jobs, scheduling, quoting, invoicing, payments, customer messaging, compliance and reporting all work together — with specialist trade packs and AI built in for 58 trades.
No credit card required · One login, one platform · Works on web and Android (iOS coming soon)
Jobs & Scheduling
Turn enquiries into booked, scheduled, completed work — and keep the whole team moving without the WhatsApp chaos.
Lead → scheduled → in progress → complete, with statuses, tasks, checklists, notes and full job history on every customer.
Drag-and-drop assignment across your engineers, with a live view of who's where and what's next.
Team calendar, recurring appointments and two-way sync with Google Calendar and Microsoft 365.
Today's route optimised, plus a live staff map with GPS so you always know where your team is.
AI suggests the best free slots based on location and workload, so the diary fills itself sensibly.
Clock in and out against jobs, track billable time and export timesheets per person, per week.
Quoting & Estimating
Send a tidy, professional quote from your phone between jobs — and let AI and your own pricing history do the heavy lifting.
Line-item quotes with 218 trade-specific templates so you're never starting from a blank page.
Snap a few photos and add a description — AI drafts the quote with confidence scoring for you to review.
Smart pricing benchmarked against your own history and trade averages, so you never underprice a job.
Your standard rates, materials and labour saved once and reused on every quote and invoice.
Customers accept, decline or sign quotes online — with deposits and revision history tracked.
One tap converts an accepted quote into an invoice. No re-keying, no missed line items.
Invoicing & Getting Paid
Invoice the second a job is signed off, take payment on the spot, and let the system chase the late payers for you.
Send invoices with one-tap pay links and live open/click tracking, then mark paid automatically.
Recurring invoices for service plans, plus deposit invoices and staged billing for bigger jobs.
Stage payments by milestone and handle retention with a clean withhold-and-release workflow.
Capture scope changes, get them approved, and bill them — nothing slips through unpriced.
Construction Industry Scheme deductions and credit notes handled correctly, every time.
Overdue invoices surfaced automatically with AI win-back plays to recover the cash.
Payments
Card, contactless, Direct Debit or finance — collected at the job, on the phone, or through the customer portal.
Take contactless card payments on your phone at the job with built-in Stripe Terminal.
Stripe-powered pay links on every invoice and a public customer payment portal.
GoCardless mandates and recurring collection for service plans and ongoing accounts.
Offer staged payment plans so customers can say yes to bigger jobs.
Customers & CRM
A full customer record with history, sites, tags and a self-service portal — plus AI that tells you who's about to leave.
Full CRM with tags, multiple sites per customer, notes, and a complete activity timeline.
Customers view quotes, invoices and job status and message you two-way, all in one place.
AI scores which customers are slipping away and suggests personalised win-back offers.
Service-due and repeat-work recommendations so you never leave money on the table.
Per-customer revenue, balances and statements — see your best customers at a glance.
Organise and target customers by trade, source, value or any tag you like.
Leads, Booking & Pipeline
Turn your website into a booking machine — capture leads, take online bookings, and never let an enquiry go cold.
Custom public forms with spam protection, file uploads and UTM source tracking.
Real-time slot availability so customers book themselves straight into your diary.
New enquiries trigger instant notifications and auto-replies so you're first to respond.
Track every prospect through your sales stages from first contact to won.
Communications & Voice
SMS, email and a full phone system in one inbox — with AI that drafts replies and turns voicemails into jobs.
Two-way SMS and multi-account email with open/click tracking, grouped by customer.
Virtual numbers, call logs, IVR, call queues and a softphone — your whole phone line built in.
An AI voice agent answers calls, takes details and books jobs when you can't pick up.
Record a voice note and AI transcribes it and creates the job with all the details filled in.
AI drafts on-brand replies with full thread context — you just review and send.
A morning summary of today's jobs, urgent items and key numbers, ready when you wake up.
Compliance & Trade Packs
913 specialist forms across 58 trades, mapped to the regulations, with qualification gates and instant PDF certificates. No generic templates.
Trade-specific certificates and records — EICR, CP12, FENSA, F-Gas, MCS, LOLER and hundreds more.
Regulated certificates lock to Gas Safe, NICEIC, OFTEC, F-Gas, MCS and asbestos registrations.
Renewal dates tracked with automatic reminders to you and the customer — win repeat inspection work.
Risk assessments and method statements generated in seconds with a full risk matrix and PPE list.
Scheme memberships, operative qualifications and DBS records with expiry alerts in one register.
Complete a form on site and email a branded PDF certificate to the customer on the spot.
Health & Safety
A complete site safety and workplace compliance toolkit — capture it on site, store it forever, find it instantly for an audit. See health & safety software.
Digital accident book, incident and near-miss reports, all timestamped and searchable.
RAMS, COSHH, working-at-height, permits to work and hot-works permits, ready to issue.
PAT testing, scaffold and ladder inspections, LOLER, plant pre-use checks and registers.
Record toolbox talks, contractor inductions, first-aid and PPE registers in one place.
Field & Mobile
A native mobile app that does everything — even with no signal. The full platform in your pocket, 220+ screens deep. See the mobile app for trades.
Capture jobs, photos, certificates and signatures with no signal — everything syncs automatically later.
220+ screens covering jobs, quotes, invoices, payments, customers and every trade pack.
Before/during/after photos and on-screen customer sign-off attached straight to the job.
Face ID and fingerprint sign-in keep field data secure without slowing the team down.
Assets, Stock & Fleet
Keep equipment serviced, stock in check and vehicles compliant — with reminders that fire before anything lapses.
Equipment and plant tracked with QR codes, service history and document attachments.
Preventive maintenance schedules and auto-triggered service reminders so nothing's missed.
Stock levels, receive-from-supplier, adjustments and full movement history.
Vehicle service records, fleet management, equipment hire periods and carbon tracking.
Reporting & Analytics
Real numbers on revenue, margins and cash — with a custom report builder and AI-powered forecasting.
Revenue by period, customer and trade, with job-level margin and cost-vs-actual analysis.
AI-assisted cash flow forecasting so you can see what's coming before it arrives.
Quote win rates, customer acquisition by lead source, and revenue attribution.
Build, run and save the reports you actually need, then export them anywhere.
Team & HR
Employees, subcontractors and branches — with the right access for everyone and the records HR needs.
Granular role-based permissions so each person sees exactly what they should — and nothing more.
Separate login for subbies with job visibility, clock in/out and CIS statement access.
Run multiple locations or divisions with branch assignment across users and jobs.
Holiday and leave requests, device session management and two-factor authentication.
Automations & AI
An AI assistant plus an automation engine working quietly in the background — chasing, reminding, drafting and scheduling so you don't have to.
A Claude-powered assistant that drafts quotes, RAMS, emails and answers questions about your business.
Drip campaigns and follow-ups that auto-enrol leads and customers at the right moment.
Quote chases, invoice reminders and certificate-expiry alerts fire on schedule, every day.
Snap a receipt and AI extracts the expense details — no manual data entry.
Ask for reviews automatically after a job to build your 5-star reputation on autopilot.
Connect Gaffer to anything with outbound webhooks and Zapier for custom automations.
Integrations
No double entry. Gaffer syncs with your accounts, calendars, payments and comms out of the box.
Two-way invoice and payment sync with automatic retry — your books stay up to date.
Card, contactless and Direct Debit payments, plus subscription billing built in.
Calendar sync and single sign-on with Google and Microsoft accounts.
SMS and voice via Twilio, scheme submissions to FENSA and TrustMark, and Zapier for the rest.
Back Office & Purchasing
Margin is lost in materials nobody costed and expenses nobody recorded. Purchasing and spend live with the jobs they belong to. See back office & purchasing.
Numbered POs raised against a job and emailed to the merchant, with account numbers and payment terms held per supplier.
Check what actually arrived against the order — shortages and damage recorded while the driver is still there.
Photograph the receipt on site, the AI reads it, VAT is split out and it goes through approval before it hits the numbers.
Labour, materials and expenses all reference the job, so margin is calculated from what the job consumed — not estimated from the quote.
Tenders & Accreditation
Public sector and principal contractor work is won on paperwork, which is why most trade businesses never bid. See tender & bid software.
Notices pulled from the UK government's Find a Tender service, filtered to the trades you actually work in.
Standard tender sections drafted from your own business data, so you are editing a draft rather than facing a blank box.
Every answer you write is stored by section type, tagged and word-counted, so the next PQQ is assembled rather than rewritten.
CHAS, Constructionline, NICEIC, ISO 9001 and more — with real requirements, evidence needed, cost and renewal period.
58 trades supported
Each trade gets its own compliance forms, certificates, qualification gates and quote templates — ready the moment you sign in.
Dedicated landing pages live for electricians, plumbers, heating engineers and tree surgeons — more on the way.
Why Gaffer is different
Built for lofts, basements and remote sites. Your team keeps working with no signal and everything syncs when they're back.
Quotes from photos, RAMS in seconds, email drafts, voice-to-job and churn plays — AI that does real work, not gimmicks.
58 trades with their own compliance packs. You don't build forms from scratch — they're already here.
Office and field see the same data instantly across web and mobile, with a complete audit trail.
CRM, jobs, quotes, invoices, payments, comms and compliance in one login — no stitching tools together.
Role-based access, two-factor auth, signed media and full business data isolation as standard.
Core operations — jobs, scheduling, quotes, invoices, payments, CRM and communications — are included for every business. Specialist compliance trade packs and integrations are built in and switch on for your trade.
Yes. The field app is offline-first. Technicians capture jobs, photos, certificates and signatures with no signal and everything syncs automatically when they're back online.
Two-way sync with Xero and QuickBooks, Stripe and GoCardless for payments, Google and Microsoft 365 calendars, Twilio for SMS and voice, and Zapier for everything else.
58 trades, each with its own compliance forms, certificates, qualification gates and quote templates built in — with new trades added regularly.
14 days free. Full access to the whole platform. No card needed.