No record of what you found
Fault diagnosis and test results scribbled on a job sheet, then lost. Capture the fault, the parts fitted and the test result on site, stored against the appliance and customer.
🧺 Job management for appliance repair technicians
Run your appliance repair business without the paperwork pile-up
From fault diagnosis to warranty records, Gaffer keeps your repair jobs, test records, quotes and invoices in one place — so you spend less time on admin and more time fixing appliances.
No credit card required · Built for UK appliance repair technicians · Go live within a week
Sound familiar?
The day-to-day headaches appliance repair technicians tell us about most — and how Gaffer fixes them.
Warranty claims falling through
Manufacturers want proof of the repair and the part. Keep a clean warranty record against every job so claims and callbacks are never a guessing game.
Chasing payment after the fix
Invoice the moment the appliance is back working, take card payment on the doorstep, and chase late payers automatically.
Everything appliance repair technicians need in one place
Fault & test records
Log the fault diagnosis, repair carried out and test result on site — no re-typing back at base.
Fast quoting
Saved templates and parts pricing so repair and call-out quotes go out in minutes, not the next evening.
Scheduling & dispatch
See every technician's round, avoid double-booking, and send "on my way" texts automatically.
Invoicing & payments
Turn a completed repair into an invoice instantly and get paid faster.
Customer reminders
Keep customers in the loop with appointment confirmations and warranty follow-ups that turn one repair into repeat work.
Offline mobile app
Complete jobs and records in a utility room with no signal — it all syncs later.
The Appliance Repair Technician Trade Pack
Specialist forms and compliance workflows, ready out of the box.
- Site survey
- Risk assessment
- Fault diagnosis record
- Repair record
- Test record
- Warranty record
- Handover record
Common questions
Can I record fault diagnosis and test records in Gaffer?
Yes. The Appliance Repair Technician Trade Pack includes fault diagnosis, repair, test and warranty record workflows you can complete on site and store against the job and customer.
Does it work offline?
Yes. The field app is offline-first, so you can capture fault notes, test results and photos in a kitchen or utility room with no signal and everything syncs when you are back online.
Will it connect to my accounting software?
Yes. Invoices and customers sync with Xero and QuickBooks, so there is no double entry.
How long does it take to get set up?
Most appliance repair technicians are up and running within a week. The Trade Pack and templates are ready out of the box, so you can start booking jobs and sending quotes on day one.
Built on the full platform
More trades we support
The paperwork, already written
Gaffer ships 12 appliance Repair Technician certificates and forms — Contractor Credentials Record, Electrical safety test (PAT), F-Gas record and 9 more — ready to complete on site with no signal.
Ready to run your appliance repair business properly?
14 days free. Full access. No card needed.