Capture the lead
New enquiries land as leads with the customer, address and what they need. Convert a lead to a live job in a tap — no re-keying details you already have.
⚡ Jobs & Scheduling
Every job from lead to complete, with the full story in one place
Gaffer's job lifecycle moves work cleanly from lead → scheduled → in progress → complete. Notes, photos, quotes, invoices, messages and payments all live on a single timeline, so nothing slips through the cracks and nothing gets lost in the van.
No credit card required · Web & Android (iOS coming soon) · Built for UK trade businesses
How the job lifecycle works in Gaffer
Schedule the work
Drop the job onto the calendar, assign the right engineer and slot. The job's stage updates to scheduled and the customer can get an automatic confirmation.
Run it in progress
On the day, the engineer marks the job in progress, adds notes, captures before-and-after photos and records parts and labour from the field app.
Complete and invoice
Mark the job complete, collect a signature, then turn it straight into an invoice — the lifecycle flows into getting paid without re-typing anything.
Full job timeline
Every stage change, note, photo, quote, message and payment is logged against the job with a timestamp and who did it — a complete history and audit trail.
Move jobs any direction
Customer postponed? Snags found? Move a job back a stage or reschedule it — the timeline keeps the real story so nothing is rewritten or lost.
What you get
One source of truth for every job, from first call to final payment — for sole traders and growing teams alike across all 58 supported trades.
- Clear stages: lead, scheduled, in progress and complete
- One-tap lead-to-job conversion with no duplicate data entry
- A single timeline per job: notes, photos, quotes, invoices, messages and payments
- Who-did-what-when audit trail on every status change
- Automatic customer confirmations and reminders as jobs progress
- Quote and invoice creation flowing straight from the completed job
- Full job history on web and the offline-first mobile app
Common questions about the job lifecycle
What stages does a job move through in Gaffer?
Every job flows from lead to scheduled, in progress and complete. You can move a job forward or back at any time, and each stage change is recorded on the job timeline with who did it and when.
Does the job history work on the mobile app and offline?
Yes. The Gaffer field app is offline-first, so engineers can update job stages, add notes and capture photos with no signal. Everything syncs to the full job history when the device is back online.
Can I see everything that happened on a past job?
Yes. Each job keeps a complete history — every status change, note, photo, quote, invoice, message and payment is logged on one timeline, so you always have a full audit trail.
How much does it cost and is there a free trial?
You can start a 14-day free trial with no credit card and full access to the job lifecycle and every other feature. See the pricing page for current plans.
See every job through, start to finish
14 days free. Full access. No card needed.