What is Two-way SMS in Gaffer?
Two-way SMS lets you text customers, grouped by conversation. It is part of Gaffer's all-in-one platform, so it shares the same customers, jobs and invoices as everything else you do.
Communications & Voice
Two-way SMS, built into the platform that runs your trade
Two-way SMS in Gaffer means text customers, grouped by conversation — without bolting on another tool. It works with your jobs, customers, quotes, invoices and compliance, on web and the offline-first mobile app.
No credit card required · One platform · Web & Android (iOS coming soon)
How Two-way SMS works in Gaffer
Text customers, grouped by conversation — and it connects to everything else you run in Gaffer.
All channels, one inbox
SMS, email and calls against the right customer.
Sound bigger than you are
A full phone system with menus, queues and an AI receptionist.
Let AI do the typing
Drafts, transcriptions and summaries in a click.
In one platform
Two-way SMS works alongside your jobs, customers, quotes and invoices — no separate app, no double entry.
Built for 58 trades
Two-way SMS fits how UK trade businesses actually work, whatever your trade.
Live in minutes
Switch two-way SMS on and start the same day — import your existing data in a few clicks.
What you get
Two-way SMS is part of the same platform as your jobs, quotes, invoices and compliance — see the full feature list.
- Two-way SMS included — no separate subscription
- Works on web and Android (iOS coming soon)
- Offline-first on site, syncs automatically
- Available across all 58 trades
- Set up in minutes, import data in a few clicks
- UK-based product and support
- 14-day free trial, no card required
Common questions
Does it work on mobile and offline?
Yes. The Gaffer field app is offline-first — capture and use it with no signal and it syncs automatically when you are back online.
Is it an extra add-on?
No. It is built into Gaffer alongside the rest of the platform, with specialist trade packs switched on for your trade.
How do I get started?
Start a free 14-day trial — no card needed — and bring your existing data across in a few clicks from your old software or a spreadsheet.
Put Two-way SMS to work
14 days free. Full access. No card needed.