What is Portal messaging in Gaffer?
Portal messaging gives you two-way chat with customers. It is part of Gaffer's all-in-one platform, so it shares the same customers, jobs and invoices as everything else you do.
Communications & Voice
Portal messaging, built into the platform that runs your trade
Portal messaging in Gaffer means two-way chat with customers — without bolting on another tool. It works with your jobs, customers, quotes, invoices and compliance, on web and the offline-first mobile app.
No credit card required · One platform · Web & Android (iOS coming soon)
How Portal messaging works in Gaffer
Two-way chat with customers — and it connects to everything else you run in Gaffer.
All channels, one inbox
SMS, email and calls against the right customer.
Sound bigger than you are
A full phone system with menus, queues and an AI receptionist.
Let AI do the typing
Drafts, transcriptions and summaries in a click.
In one platform
Portal messaging works alongside your jobs, customers, quotes and invoices — no separate app, no double entry.
Built for 58 trades
Portal messaging fits how UK trade businesses actually work, whatever your trade.
Live in minutes
Switch portal messaging on and start the same day — import your existing data in a few clicks.
What you get
Portal messaging is part of the same platform as your jobs, quotes, invoices and compliance — see the full feature list.
- Portal messaging included — no separate subscription
- Works on web and Android (iOS coming soon)
- Offline-first on site, syncs automatically
- Available across all 58 trades
- Set up in minutes, import data in a few clicks
- UK-based product and support
- 14-day free trial, no card required
Common questions
Does it work on mobile and offline?
Yes. The Gaffer field app is offline-first — capture and use it with no signal and it syncs automatically when you are back online.
Is it an extra add-on?
No. It is built into Gaffer alongside the rest of the platform, with specialist trade packs switched on for your trade.
How do I get started?
Start a free 14-day trial — no card needed — and bring your existing data across in a few clicks from your old software or a spreadsheet.
Put Portal messaging to work
14 days free. Full access. No card needed.