One tap from the job
The engineer opens the job in the app and taps "On my way" — the customer is texted instantly. No copying numbers, no switching to a separate messaging app.
⚡ Jobs & Scheduling
Let customers know you're on the way — automatically
Gaffer's on-my-way SMS texts the customer the moment your engineer sets off, with their name, who's coming and a rough arrival window. Fewer no-access trips, fewer "where are you?" calls, and a day that runs to plan.
No credit card required · Web & Android (iOS coming soon) · Part of Jobs & Scheduling
How on-my-way SMS works in Gaffer
Arrival window, not guesswork
The text includes a rough ETA window so the customer knows when to be in and the kettle's on, instead of waiting in all morning.
Your wording, your name
Editable templates with merge fields for customer name, engineer name and job address. Texts come from your business so they're recognised, not binned as spam.
Send from the office too
Dispatchers can fire the same on-my-way text from the schedule when they're booking the run, so the message goes out even before the van leaves.
Logged against the job
Every text is recorded on the job's communication history, so you've got proof you told the customer you were coming if a no-access ever gets disputed.
Tie it into automations
Make it part of a sequence — on-my-way text, then a job-complete message and an invoice — so the whole customer journey runs hands-free.
What you get
Built for any of Gaffer's 58 trades — from gas engineers to tree surgeons doing back-to-back domestic calls.
- Automatic SMS the instant an engineer marks a job "on my way"
- Editable message templates with customer, engineer and address merge fields
- A clear arrival window so customers stop ringing to ask
- Send manually from the office or trigger it on a job status change
- Works offline — texts queue and send when signal returns
- Full delivery log saved against every job for proof of contact
- Slots straight into Gaffer's automations for a hands-free workflow
Common questions about on-my-way SMS
How does the on-my-way text get sent?
When your engineer taps "On my way" on the job in the Gaffer app, the customer is texted automatically. You can also have it fire when a job status changes or trigger it manually from the office — whatever suits how you work.
Can I change what the message says?
Yes. The message is a template you control, with merge fields for the customer name, engineer name, job address and a rough arrival window. You can keep your business name and tone, and save different templates per trade or job type.
Does it work on the mobile app and offline?
Yes. Engineers send on-my-way texts straight from the offline-first Android app (iOS coming soon). If they tap it with no signal, the action is queued and the text goes out the moment the phone reconnects, so nothing is lost on the road.
Is on-my-way SMS included in the price, or is the trial limited?
On-my-way SMS is part of the Jobs & Scheduling tools and is available on the 14-day free trial with full access and no card required. See the pricing page for current plan details and any message allowances.
Stop fielding "where are you?" calls
Let Gaffer text your customers the moment you set off. 14 days free, full access, no card needed.